Ordering

  • Back Order

    Occasionally we run short of stock on particular items and send a "Back Order" notice. This occurs when you were charged and invoiced for a particular product through our website or by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the i...
  • Did my order go through?

    After placing your order, you will receive an order confirmation and a copy of your receipt via email. If you do not receive these emails and are unsure if your order went through, please call us at +1 (800) 288-1535 or leave a message here for assistance.
  • How can I pay for my online order?

    Quan Jewelry accepts Paypal and most major credits cards including Visa, MasterCard, American Express and Discover.
  • I can't find the item I am looking for on your website; can you help?

    If you're having trouble finding the item you are looking for on the site, please call us at +1 (800) 288-1535 or leave a message here for assistance.
  • I just submitted an order; can I change it?

    Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us at +1 (800) 288-1535 or leave a message here as soon as possible and we will make every attempt to...
  • I'm having trouble placing my order online; can you help?

    If you are having trouble placing your online order, please call us at +1 (800) 288-1535 or leave a message here for assistance.
  • When will my credit card be charged?

    Credit cards are charged at the time of shipment. Order processing time may be up to 5 business days before the order is shipped.