I got a notification that my item was delivered but I haven’t received it.

Here are the first steps to do:

  1. Check if the shipping address you provided is correct.
  2. Look around the delivery location for your package. See if someone else accepted the delivery. Some packages travel through multiple carriers; check the mailbox or wherever else you receive mail.
  3. Also, wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival.

If all of the suggestions above did not help, please leave us a message here or email us directly at support@quanjewelry.com.